Outstanding Customer Service - The Ultimate Guide!
WHY THIS COURSE?
DESCRIPTION
Customer Service Will MAKE Or BREAK Your Business! You Have NO Idea How Much MONEY You Are LOSING Due To Bad Customer Service … And HOW Much MONEY You Can GAIN By Providing Excellent Customer Service!
DID YOU KNOW?
“55% became a customer of a company because of their reputation for GREAT customer service”
“40% began purchasing from a competitor because of their reputation for GREAT customer service”
WHICH side Of This Formula do you want to be on???
Customer Service is one of the Top 3 Factors Determining Your Companies FUTURE & EARNINGS!
Are YOUR Staff Trained in “Customer Service”???
This Course is Perfect For Business Owners, Managers and Employees … Get Your Team Trained and Cash in!
A Sample Of What You Will Learn:
STOP Losing Money Due to Poor or Average Customer Service! $$$
Make MORE Money from Each Customer! $$$
SAVE a Fortune in Advertising Dollars! $$$
Get MORE Referrals! $$$
Retain Existing Customers! $$$
Solve Problems FAST!
Learn How to Create an Outstanding Customer Service Experience
How to Handle Difficult Customers like a PRO!
Learn the 5 Tenets of TQM
Avoid the 10 Deadly Sins of Customer Service!
… and MUCH More!!!
Sign up Now!
Who this course is for:
- Sales People
- Clerks
- Managers
- Business Owners
- Anybody who Interacts with the Public in a Business
COURSE CONTENT
15 Lessons 02:27:27
Lesson- 1: Why Customer Service is Critical to Your Business! 00:05:07
Lesson- 2: Good isn't Good Enough! 00:03:08
Lesson- 3: We Are ALL in the "Helping Field" 00:10:09
Lesson- 4: Providing "Concierge" Level Of Service 00:05:56
Lesson- 5: The 5 Tenets Of TQM 00:02:40
Lesson- 6: How To Boost Customer Satisfaction 00:08:20
Lesson- 7: How To Avoid The 10 Deadly Sins Of Customer Service! 00:14:58
Lesson- 8: More Money $$$ - Through Customer Retention 00:04:47
Lesson- 9: How Much Is A Customer Worth? $$$ 00:08:27
Lesson- 10: Do You Understand Your Customer? 00:07:29
Lesson- 11: Dealing With Difficult Customers 00:18:34
Lesson- 12: "LEAP" Into Customer Service! 00:17:52
Lesson- 13: Exceptional Phone Service 00:16:34
Lesson- 14: Why Customers Buy From YOU! $$$ 00:16:34
Lesson- 15: BONUS LECTURE!!! FINAL TIPS!!! 00:06:52
SIMILAR COURSES
COURSE FEATURES
15 Lessons
Full Lifetime Access
Access on Mobile
Access on Web
Certificate of Completion
Full Lifetime Access
Access on Mobile
Access on Web
Certificate of Completion
M.R.P.:
₹ 10995.00
ISC Price:₹ 750.00
You Save: ₹ 10245 (93.18% off)
ISC Price:
You Save: ₹ 10245 (93.18% off)
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