Lesson- 1: 3 things to do to get the most from this course 00:07:08

  Lesson- 2: Improvement techniques 1 and 2 - clarity and correctness 00:10:21

  Lesson- 3: Improvement technique 3 - be courteous and earn respect 00:05:25

  Lesson- 4: Improvement technique 4 - 5W and 1H method for completeness 00:09:22

  Lesson- 5: Improvement technique 5 - build confidence in listeners - concreteness 00:07:22

  Lesson- 6: Improvement technique 6 - keep listener's attention - make message concise 00:07:23

  Lesson- 7: Improvement technique 7 - considerate - build relationships this way 00:03:41

  Lesson- 8: Improvement technique 8 - be coherent logical and consistent 00:04:31

  Lesson- 9: Improvement technique 9 - Ask a powerful question - what do you want the other person to do 00:05:23

  Lesson- 10: Improvement technique 10 - Prepare mind of listeners and achieve results - learn through this story 00:11:50

  Lesson- 1: World's best communicators are best listeners - 1 trick 00:03:10

  Lesson- 2: 5 levels of listening - start becoming an empathic listener 00:05:56

  Lesson- 3: Listening is key - practical tips to effective listening 00:04:26

  Lesson- 4: 8 Cs of Effective Communication with examples 00:05:00

  Lesson- 5: Reference document - examples of good communication 00:05:00